Reception time
Measure interruptions, queues and manual operations that can be removed.
Business case · Reception & visitor journeysWelcome, identify
Welcome, identify
and route — without gaps.
Arckipel brings booking, access, kiosks, queueing and business software into one continuous journey shaped around your organisation and sites.
01Check-in02Access03Routing
What needs to change
Every arrival starts a chain of small tasks.
Check an appointment, open a door, find a record, print a ticket, explain where to go and notify the right person. When those steps depend on separate tools or reception availability, interruptions and waiting accumulate.
Journey quality
Give every person a clear instruction, including when their situation falls outside the standard path.
Continuity
Plan for absence, peaks, connectivity and people who need assistance.
Proposed system
One journey. The right touchpoints.
The project combines only the components the context requires.
01Calendar · Portal · Notifications
Appointments & invitations
Prepare arrival from the calendar, portal or business system.
02PIN · QR · Badge
Access control
Issue temporary rights and register arrival without routine manual opening.
03Identity · Screen · Peripherals
Check-in kiosk
Identify, confirm, collect information or print a document on site.
04QMS · Routing · Calls
Queue & routing
Direct people to the right service, desk, area or person using real rules.
05Roles · Views · Exceptions
Back office
Give teams the view and actions needed to monitor and intervene.
06Events · KPI · Exports
Data & reporting
Track volumes, time, journeys and incidents without creating duplicate entry.
Journey
From appointment to service.
Each step can be automated, assisted or kept under human control.
- 01
Prepare
Appointment, invitation, right and instructions.
- 02
Welcome
Access, identification or kiosk check-in.
- 03
Route
Queue, area, service or responsible person.
- 04
Resolve
Handling, exceptions, follow-up and reporting.
Evidence · Delivery
CSC: queue management aligned with internal routing.
Tailored views and reporting, routing between services, comments and kiosks integrated into the administration’s operations.
View the case studyA good starting point
This business case is relevant if
- you receive a regular volume of visitors, patients or service users
- several services or roles take part in handling each journey
- arrivals frequently interrupt core work
- you need to connect identity, appointments, access or queueing
Discuss the case
Where does your reception journey break today?
Let’s map the people, steps, tools and site constraints to identify the first useful scope.
Present my journey