Privacy policy
Data controller
Arckipel OÜ, Veskiposti tn 2-1002, Tallinn, Harju 10138, Estonia, is the controller for the processing described on this page. You can reach us through the contact form without a public email address being exposed.
Data we process
When you use the contact form, we receive the information you choose to provide: name, email address, organisation, phone number and message. Required fields are clearly identified.
The website may also process limited technical data, such as an IP address, browser type, pages viewed and information needed for security, diagnostics and reliable operation.
Purposes and legal bases
- Responding to your request and preparing a potential business relationship: pre-contractual steps or our legitimate interest in handling professional enquiries.
- Securing the form and preventing abuse: our legitimate interest in protecting the website and its users.
- Measuring website use with Matomo: consent, and only when you accept analytics.
- Keeping records required to meet obligations or defend legal rights: a legal obligation or legitimate interest, depending on the circumstances.
Recipients and service providers
Data is available to authorised people at Arckipel and service providers that are strictly necessary. Form submissions are sent to our customer relationship management system. Cloudflare Turnstile checks the form to distinguish human visitors from automated submissions. Matomo loads only after analytics consent.
Some providers may process data outside the European Economic Area. Where this occurs, we rely on the appropriate transfer mechanism offered by the provider and required by applicable law.
Retention
We retain enquiries and correspondence for as long as needed to handle them and follow the professional relationship, then for periods required to meet our obligations and defend our rights. Cookie preferences and the optional chat session are stored locally in your browser until they are cleared or expire.
Cookies and local storage
The site remembers your consent choice in browser local storage. Strictly necessary functions remain active. Matomo audience measurement stays disabled until you accept analytics. You can change your choice by clearing this site’s data in your browser.
Your rights
Depending on your circumstances and the applicable legal basis, you may request access, correction, deletion, restriction or portability, object to processing and withdraw consent at any time. Withdrawal does not affect processing already carried out.
Use our contact form to exercise a right. We may ask for reasonable information to verify your identity. You may also lodge a complaint with the Estonian Data Protection Inspectorate or the competent authority in your country.
Security and changes
We use proportionate technical and organisational measures to limit unauthorised access, loss and alteration. No online service can guarantee zero risk.
This policy may change as the website, providers or applicable requirements evolve. The date at the top identifies the current version.
