Fleet visibility
Know which equipment is with which customer, in what state and under which conditions.
Business case · Equipment manufacturersYour machine works.
Your machine works.
Everything around it should too.
Arckipel connects the sold equipment, field data, customer portal, support and internal operations in one business system.
01Telemetry02ERP03Service
What needs to change
Equipment value continues after delivery.
Installation, configuration, telemetry, consumables, alerts, service, contracts and billing produce information that quickly becomes scattered. Teams end up rebuilding the real state of the fleet across several tools.
Faster service
Give support the technical and contractual context before action is taken.
Lighter administration
Avoid copying data between telemetry, customer records, service and billing.
Proposed system
A business system built around the actual lifecycle.
Arckipel OS can bring the necessary modules, interfaces and connections together.
01Fleet · Versions · Relations
Equipment registry
Identity, model, configuration, customer, location and history.
02IoT · Metrics · Alerts
Telemetry
Collect, qualify and present useful machine events.
03Web · Mobile · Roles
Customer portal
Provide access to status, documents, requests and authorised actions.
04Tickets · Field service · SLA
Support & field service
Connect incident, diagnosis, parts, technician and resolution.
05CRM · Stock · Finance
Business ERP
Coordinate sales, purchasing, stock, contracts, billing and administration.
06Documents · Agents · Approval
AI automation
Prepare repetitive document and administrative work with appropriate control.
Journey
From equipment to decisions.
The system gives each person the right context without duplicating reality.
- 01
Connect
Equipment, identities and events.
- 02
Structure
Customers, fleet, contracts and operations.
- 03
Act
Alerts, support, field service and workflows.
- 04
Improve
History, indicators and automation.
Evidence · Delivery
SoluCalc: devices, servers and ERP in one system.
Arckipel connects CO₂ injection devices, their telemetry, management modules and administrative task automation.
View the case studyA good starting point
This business case is relevant if
- you manufacture or distribute technical equipment
- your teams manage a fleet installed at customer sites
- field data is separate from support or ERP
- your model requires modules specific to your product
Discuss the case
What happens after your equipment is sold?
Let’s start with the fleet, users and operations to define the system missing between the machine and the business.
Present my equipment