Simple on arrival
The interface presents only the choices relevant to the member.
← All case studiesCase study · Member services · Belgium
Organise reception at scale, branch by branch.
CSC welcomes high volumes of members across its network. Arckipel designed a kiosk and queue-management system adapted to the operational reality of its branches.
01
The challenge
Reception and appointments relied heavily on front-desk teams. Waiting, directions and communication varied with demand and increased pressure on staff.
02
The response
A custom solution lets members register, receive directions and follow their wait. Physical kiosks, queue logic and management tools form one consistent experience.
Delivered scope
CSC
- ✓Custom touchscreen kiosks
- ✓Digital queue management
- ✓Self-registration journey
- ✓Multi-site operations
Design principles01 02 03
Adapted by branch
Configuration reflects local services and organisation.
Visible to teams
Staff have a clear view of load and priorities.
Reception automation supports teams when every visitor can understand it.
