QUEUE MANAGEMENT SYSTEM
Every visitor. Every channel. One clear flow.
Arckipel connects appointments, walk-ins, self check-in, ticket calling and live operations in one system — so visitors know what happens next and teams stay in control.
Cloud, hybrid or on-premise · Multilingual · GDPR-readyBUILT AROUND THE REAL SERVICE JOURNEY
A calmer waiting room starts before anyone takes a ticket.
Demand rarely arrives through one door. Arckipel brings online bookings, spontaneous arrivals, priority rules, staff availability and service-level targets into a single operational view.
Visitors get clarity. Agents get the next right task. Managers get the evidence to improve capacity.ONE CONTINUOUS FLOW
From intent to service — without the blind spots.
Configure the journey around your services, priorities and locations. Every step remains connected and measurable.
Book or walk in
Visitors schedule online or arrive spontaneously without creating separate operational silos.
Check in
After check-in, visitors choose a printed paper ticket or scan a QR code to follow their live position in the queue from their phone.
Route intelligently
Service type, appointment time, priority and agent skills determine the right queue automatically.
Call & serve
Agents call the next visitor while screens, voice and mobile notifications guide them clearly.
Learn & improve
Live and historical data reveal wait times, peaks, service duration and capacity opportunities.
All service points connected
THE OPERATIONS CONTROL ROOM
See pressure building before the waiting room feels it.
The Arckipel dashboard gives supervisors and agents one real-time workspace for queues, appointments, counters, alerts and performance. Roles keep each user focused on the decisions they actually own.
✓Real-time queues, wait times and service status✓Agent, counter and service assignment✓Appointments and walk-ins in one timeline✓Peak-hour alerts and operational oversight✓Reports, exports and service-level analytics✓Multi-location control with role-based access
MEET VISITORS WHERE THEY ARE
One platform, many ways to enter the queue.
Choose the channels that fit the site and the audience. Start simple, then add capabilities without rebuilding the workflow.
Self check-in
Fast, accessible arrival on a touchscreen kiosk, existing terminal or reception tablet.
Appointments
Online booking, confirmations, reminders, rescheduling and real-time arrival tracking.
Multilingual journeys
Guide diverse audiences with clear language choices across kiosk, web and display interfaces.
SMS notifications
Let visitors wait more freely with confirmations, updates and call-forward messages.
Walk-ins + bookings
Blend spontaneous visitors and scheduled appointments with transparent priority rules.
API & integrations
Connect identity, CRM, calendars, access control and operational systems securely.
DESIGNED FOR HIGH-RESPONSIBILITY SERVICE
Flexible enough for every waiting room. Rigorous enough for public service.
Workflows, priorities, privacy and hardware are configured around the environment — from one reception desk to a national multi-site network.
Government
Citizen services, permits, documents and multi-department routing.
Healthcare
Patient arrival, appointments, priority flows and confidential calling.
Banking
Service selection, secure onboarding and advisor skill routing.
Education
Admissions, student services, registration and campus reception.
Transport
Ticketing, assistance, disruption support and multilingual guidance.
Retail & service
Appointments, collections, after-sales and high-volume service desks.
SOFTWARE + THE RIGHT SERVICE HARDWARE
A complete arrival experience, engineered as one system.
Use Arckipel hardware, connect compatible equipment you already own or combine both. We specify every component around the site, volume and visitor journey.
CHECK-IN & TICKETING
Svalbard kiosks
Customisable 21, 32 and 42-inch kiosks for tickets, identity, payment and self-service workflows.
CALLING & GUIDANCE
Naxos displays
Professional standard or high-brightness displays for ticket calls, directions and live information.
ACTIVATE EXISTING SCREENS
Arcki-Play
Turn a compatible monitor or touchscreen into a managed queue display or interactive service point.
QMS + CUSTOMISED KIOSK
30% off eligible kiosks from the Counter plan upwards.
The eligible kiosk also receives a lifetime hardware warranty for as long as the qualifying QMS subscription remains active.
See kiosk models ↗SECURITY, PRIVACY & CONTINUITY
Built for services people need to trust.
Queue data can include identities, appointments and sensitive service choices. Arckipel applies privacy-by-design principles, controlled access and deployment options that match your governance requirements.
Security, hosting and integration requirements are confirmed during solution design.GDPR-ready
Purpose-limited data flows, retention controls and EU hosting options.
Role-based access
Agents, supervisors and administrators see only what their role requires.
Resilient operations
Fallback procedures and recovery planning support continuity during disruptions.
Deployment choice
Cloud, hybrid and on-premise options can be assessed for sensitive environments.
PLANS & PRICING
Solution Pricing
Choose the plan that matches your needs. All plans include cloud infrastructure and dedicated support.
Desk
Solo operator, solo practice, single desk usage
€79/mo
1 desk included
1 agent max
1 queue or service
Unlimited tickets
Email support
API access
Multi-site
Email support
Phone support
Basic reports
Custom branding
Priority support
Shared team usage
Unlimited tickets
Advanced analytics
Unlimited ticket history
Popular
Counter
Small teams, multi-counter locations, small practices
€179/mo
Up to 3 desks
Up to 6 agents
Up to 3 queues or services
Unlimited tickets
Team usage enabled
API access
Multi-site
Email support
Phone support
Basic reports
Custom branding
Priority support
Shared team usage
Unlimited tickets
Advanced analytics
Unlimited ticket history
Hall
Busy organizations, local administrations, larger service points
€279/mo
Up to 10 desks
Up to 20 agents
Up to 10 queues or services
Unlimited tickets
Priority support
API access
Multi-site
Email support
Phone support
Basic reports
Custom branding
Priority support
Shared team usage
Unlimited tickets
Advanced analytics
Unlimited ticket history
Enterprise
Large administrations, cities, enterprise-scale organizations
from€899/mo
Custom desks
Custom agents
Unlimited queues or services
Unlimited tickets
Phone support and SLA
API access
Multi-site
Email support
Phone support
Basic reports
Custom branding
Priority support
Shared team usage
Unlimited tickets
Advanced analytics
Unlimited ticket history
For any custom configuration, contact us to establish a proposal tailored to your needs.
FROM WORKSHOP TO WORKING QUEUE
A controlled rollout, shaped around your operation.
A typical deployment takes 4–6 weeks depending on integrations, hardware and the number of locations.
- 01
Map
Services, visitor types, priorities, sites and success measures.
- 02
Configure
Queues, roles, notifications, languages, rules and reporting.
- 03
Connect
Hardware, displays, identity, calendars and business systems.
- 04
Pilot
Test with real users, train teams and refine the operating model.
- 05
Scale
Roll out confidently with support, analytics and continuous improvement.
FAQ
The practical questions, answered.
01Can Arckipel manage appointments and walk-ins together?+
Yes. Booked visitors and spontaneous arrivals share one operational view, with configurable priority, grace periods and routing rules.
02Do visitors need a smartphone?+
No. Visitors can take a printed paper ticket. Those who prefer a mobile journey can scan a QR code and follow their live position in the queue from their phone.
03Can it connect to our CRM, calendar or identity system?+
Yes. Integrations can use APIs or secure data exchange. Identity, calendars, CRM, access control and institutional systems are assessed during solution design.
04Is the system multilingual and accessible?+
Yes. Interfaces can support multiple languages and are designed for clear, low-friction public use. Accessibility requirements are defined with your team and the target environment.
05What hardware do we need?+
You can use Arckipel kiosks and Naxos displays, connect compatible existing screens with Arcki-Play, or deploy a mixed setup. We specify and quote the final configuration.
06How does pricing work?+
Plans are based on operational scale, including desks, agents, queues and support level. Hardware, installation and custom integrations are quoted separately.
07What happens if connectivity is interrupted?+
Continuity and recovery procedures are designed around the deployment model. Recent operational data can be restored when connectivity returns.
08How long does implementation take?+
A typical rollout takes 4–6 weeks. Complex integrations, bespoke hardware or multi-site deployment can extend the schedule, which is confirmed after discovery.
LET’S DESIGN THE FLOW
Turn waiting into a service experience people understand.
Tell us how visitors arrive, what teams need to manage and where the friction lives. We’ll shape the right queue, channels and hardware around it.
Plan my queue system