One reference model
Equipment, customer and history remain connected.
← All case studiesCase study · Connected equipment · Western Europe
Connect the product, its user and after-sales operations.
SoluCalc needed to modernise monitoring for its CO₂ water softeners and installed estate. Arckipel designed an ecosystem connecting equipment, a mobile application, cloud infrastructure and administration.
01
The challenge
Estate data and service requests were difficult to use at scale. Customers lacked direct visibility while teams had to reconstruct context before acting.
02
The response
An IoT platform structures equipment data and makes it available through a mobile app and administration dashboard. Flows serve everyday use, support and operational oversight.
Delivered scope
SoluCalc
- ✓Monitoring mobile application
- ✓IoT data infrastructure
- ✓Administration dashboard
- ✓Support flows and notifications
Design principles01 02 03
Interfaces by role
End users and operational teams need different views.
An evolvable foundation
New uses can be added without rebuilding the core.
A connected product becomes useful when its data joins the operation.
