Answer from a source
Responses use content selected by the company.
← All case studiesCase study · Furniture & commerce
Deliver consistent product answers across languages.
Furnigenius received many recurring technical questions. Arckipel designed an AI assistant structured around company knowledge and qualification workflows.
01
The challenge
Teams spent time repeating the same information while needing to preserve accuracy and recognise requests that required human involvement.
02
The response
A multilingual assistant retrieves approved information, answers within defined boundaries and routes commercial or complex requests to the right next step.
Delivered scope
Furnigenius
- ✓Multilingual conversational assistant
- ✓Controlled knowledge base
- ✓Request qualification
- ✓Human handover
Design principles01 02 03
Know its limits
Uncertain or sensitive requests are redirected.
Support the journey
The conversation leads to a useful action rather than an isolated answer.
AI creates value when it uses controlled knowledge and knows when to hand over.
